Do you love working with customers? Have you ever worked with data, BI tools, or marketing automation? CaliberMind is pioneering a new way of thinking about marketing data, measurement, and automation. Using our Industry-leading Customer Data Platform (CDP), we are enabling marketing teams to generate more ROI and more productivity from their data and tech stack.

We are seeking a hands-on Customer Success Manager to maintain and grow relationships with a portfolio of high-growth customers. This talented individual will report directly to our VP of Customer Success and work cross-functionally across Marketing, Product, and Professional Services.

Responsibilities:

• Drive value and adoption of the CaliberMind solution for your customers
• Train others on how to use the software
• Help customers implement best practices to track Return-on-ad-Spend
• Meet with new stakeholders and run Quarterly Business Reviews
• Own the upsell and renewal process for customer contracts

Ideal Qualifications:

• 3+ years experience in B2B Marketing, Consulting, or Customer Success.
• Comfort managing to a goal, quota or other KPIs.
• Experience with Salesforce CRM and/or Marketing Tools (Marketo, Eloqua, HubSpot, etc.)
• Passion for working with customers and making them successful.
• Good writer and speaker; ability to explain complex concepts to non-technical peers.
• Ability to work cross-functionally and support executive stakeholders.
• Can-do but easy-going attitude; not afraid to take risks

Bonus Points:

• Experience with digital campaign management and/or B2B Multi-touch Marketing Attribution.
• Technical analytics skills such working with Business Intelligence tools, Excel, SQL, etc.
• Services / Consulting / Agency experience.